Terms of Service

Accepting these terms

This site is operated by Prime Lead Solutions LLC Co., a BPO agency registered in Wyoming, United States, that builds and manages dedicated virtual teams. Using the site means you accept these terms. If you do not accept them, do not use the site.

These terms cover the website. They are not the agreement under which we do work for a client; that is a separate written document, and where the two disagree about the work, that document wins.

Using this website

You may read it, print it, and share links to it, for your own business purposes. You may not copy the design, the text or the code for another site, scrape it, republish it, or use anything on it to send unsolicited messages.

You must be old enough to enter a contract where you live, and you must not use the site in a way that breaks a law that applies to you.

What we do

We supply trained agents and the management around them: cold calling and lead generation, customer service and customer support, back office and administrative work, and the reporting that goes with all of it. The site describes those services. It does not deliver them.

Work begins only under a separate written agreement that names the roles, the hours, the price and the term. Nothing on this site is an offer capable of acceptance, and submitting the form does not create a contract or oblige either of us to anything.

No guarantee of results

We will provide our services with reasonable skill and care. We do not guarantee any particular commercial result, and nobody honest could.

The figures on this site describe what teams have produced on real accounts. They are not a promise, a projection or a typical result, because there is no such thing: what a team produces depends on the list, the market, the script, the offer, the price, and how quickly you follow up on what it sends you. Figures such as leads per day are not a contractual target unless an agreement says so in writing.

The client reviews are published with their authors’ permission. Those clients were not paid for them. Their experience is their own rather than a guide to what yours will be.

Information on this website

We try to keep the site accurate and current, and it will sometimes be neither. Prices, package contents, lead volumes, turnaround times and availability are indicative, can change without notice, and may be out of date by the time you read them. Confirm anything you intend to rely on before you rely on it.

Outbound calling and texting

Cold calling and cold texting US numbers is regulated, and the main rules come from the Telephone Consumer Protection Act. It sets when a call may be placed, what the caller has to say, and what consent a marketing text needs before it is sent. The Federal Trade Commission runs the National Do Not Call Registry, and several states run registries and rules of their own.

Campaigns we run are built to sit inside those rules. Lists are screened against the National Do Not Call Registry before anyone dials them and screened again as they age. Calls go out between 8:00 AM and 9:00 PM in the local time of the person being called, which is the window the TCPA allows. Agents identify themselves and the business they are calling for, working from the script the client supplies. When somebody asks not to be contacted again, the number goes on the internal do-not-call list and stops being dialled. A quality assurance manager reviews calls every day.

Responsibility is divided, and it is worth stating plainly. Prime Lead Solutions supplies the agents, the dialer seat, the screening and the reporting. The client owns the campaign, the offer, the list, and the legal basis for contacting the people on it. Under the TCPA the business being advertised is the seller, so a client running a campaign through us carries the seller’s obligations. We will say so before a campaign goes out if something we have been asked to do does not fit the rules.

Nothing on this page is legal advice. A client whose campaign reaches a state with its own registry or its own consent rules should take advice on those.

Intellectual property

The text, design, layout, logo, photography and code of this site belong to Prime Lead Solutions LLC Co. and are protected by copyright and trade mark law. You get no licence to them beyond reading the site and linking to it.

The client quotes on the reviews page are published with those clients’ permission and remain theirs. Third-party names and logos, including the software shown on the services page, belong to their owners and appear because our agents work in those tools; their appearance is not an endorsement in either direction.

What you send us

Tell us the truth in the form, and do not submit anyone else’s details without their permission. Do not send confidential material through it: it is an enquiry form, and anything genuinely sensitive should wait for a call.

By submitting it you let us use what you sent to respond to you and to scope the work, as described in the Privacy Policy. You keep whatever rights you had in it. You are responsible for what you send, and you confirm that sending it does not break anyone else’s rights.

What you must not do

Do not attempt to break, overload, disable or gain unauthorised access to this site, its accounts, or anything connected to it. Do not probe or scan it for vulnerabilities, defeat any access control, or interfere with anyone else’s use of it.

Do not scrape it, crawl it beyond ordinary search engine behaviour, harvest addresses from it, or use any automated system to submit the form. Do not upload anything malicious, impersonate anyone, submit false information, or use the site to send or arrange unsolicited messages. Do not use it for anything unlawful, or to build or train a competing service from its content.

Links to other sites

We may provide links to our own social media pages or to other third-party websites or services. Those are run by other companies, under their own terms and their own privacy policies. We do not control them and we are not responsible for what they do or what they show you. A link is not an endorsement.

Accessibility

This site is built to be usable with a keyboard alone, to work with a screen reader, to respect a reduced-motion setting by turning its animation off, and to stay legible when text is enlarged. If something here is in your way, write to info@primeleadsolutions.co and tell us what happened and what you were using. We will fix it and reply.

Disclaimers

The site is provided as it is and as it is available. To the fullest extent the law allows, we disclaim all warranties, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, title and non-infringement.

We do not warrant that the site will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that delivers it is free of anything harmful. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this may not apply to you, where applicable.

Limitation of liability

To the fullest extent the law allows, neither Prime Lead Solutions LLC Co. nor its officers, employees or agents is liable for any indirect, incidental, special, consequential or punitive loss, or for lost profits, lost business, lost goodwill or lost data, arising from your use of or inability to use this site, however that liability arises.

Where liability cannot be excluded, our total liability to you in connection with this site is limited to one hundred US dollars. This clause does not limit liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. Some jurisdictions do not allow these limits, so parts of this may not apply to you, where applicable.

Indemnity

You agree to indemnify and hold harmless Prime Lead Solutions LLC Co. and its officers, employees and agents from any claim, loss, liability or reasonable legal cost arising out of your use of this site, your breach of these terms, your infringement of anyone else’s rights, or anything you submitted through the form. We will tell you promptly about any claim we want covered and will not settle it without telling you.

Suspension and termination

We may change, suspend or withdraw the site, or any part of it, at any time and without notice. We may refuse access to anyone who breaks these terms, and we may do it without warning where the breach warrants it.

The sections that are meant to outlast access — intellectual property, disclaimers, limitation of liability, indemnity, governing law and disputes — carry on applying afterwards.

Governing law

These terms, and any dispute arising out of them or out of your use of this site, are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law rules. Where a mandatory consumer protection law of the country you live in gives you rights that cannot be taken away by agreement, this clause does not take them away, where applicable.

Disputes

If something goes wrong, write to info@primeleadsolutions.co first and describe the problem. Most things are solved that way, and we would rather solve them that way. Please give us thirty days to put it right before taking it further.

Any dispute that survives that is submitted to the courts that have jurisdiction under Wyoming law, and you and we each agree to that. Claims are brought individually: you and we each waive any right to bring or take part in a class or representative action, where applicable. Any claim must be brought within one year of the event it is about, unless the applicable law does not allow that limit.

Changes

We may update these terms. The version on this page is the one that applies, and the date below tells you when it last changed. Continuing to use the site after a change means you accept the updated terms.

If part of this does not hold

If any part of these terms is found unenforceable, that part is narrowed to the least extent needed, or removed if it cannot be, and everything else stays in force. If we do not enforce something straight away, we have not given it up.

These terms, together with the Privacy Policy, are the whole agreement between you and us about this website.

Contact

Prime Lead Solutions LLC Co., Wyoming, United States.

Email info@primeleadsolutions.co. Call +1 (814) 984-2204. We answer between 8:00 AM and 8:00 PM Eastern, Monday to Friday. Our social media pages are linked in the footer of every page.

Last updated 22 September 2026.