What you do
Take one scoping call, approve the shape of the team, and read a report when you feel like it. There is no onboarding project on your side, no system to migrate to, and no manager for you to become.
Prime Lead SolutionsProcess
The Same Five Steps, in the Same Order, Every Time.
You tell us what you need. We build the VA team, train them on your tools, then run cold calling and lead generation day to day and send you the reports.
- 01Tell us what you need
- 02We build your team
- 03We train and integrate
- 04We review the output
- 05We handle operations
How We Work
What Happens Between the First Call and the First Report.
Step one is a conversation. We scope the function, the volume and the hours before anyone is hired. It is the only step you have to be in the room for.
We run everything after that. You approve the shape of the team. Then you get the reports and we keep the admin.
01
Tell us what you need
One call. You tell us which function you want covered, whether that is cold calling and lead generation, customer service, customer support or back office admin. We scope the volume you expect and the hours you want it covered, then size the team against it. Nothing is quoted and nobody is hired until you have seen that shape and agreed with it.
02
We build your team
We source against your requirements rather than handing you whoever is free. Real estate cold calling needs a different agent from an inbound customer support desk, so the screening is written for the role you picked. Candidates are tested on a live script before they are put in front of you.
03
We train and integrate
Your scripts, your CRM, your dialer, your tone. Agents are trained on the tools you already pay for, so nothing has to be migrated and nobody has to learn a second system. Outbound to US numbers is set up inside the TCPA and Do Not Call rules from the first day.
04
We review the output
A quality assurance manager listens to the cold calling every working day, scores the calls against your script and fixes what is not working. You do not have to listen to anything to know how it is going: the same recordings the review is based on produce the report that lands in your inbox.
05
We handle operations
Attendance, cover, performance, replacement. All of it is ours. You approve the shape of the team once, and after that you get the reporting, a meeting every two weeks and a WhatsApp group that answers the same day rather than the next business day.
After the Call
You Do This Once. We Do the Rest Every Day.
The scoping call is the last thing that needs your calendar. Everything underneath it is ours to run.
What we do
Sourcing, screening, training on your scripts and your CRM, the daily quality review of every cold call, DNC and TCPA compliance, attendance, cover and replacement. It happens whether or not you are watching.
What arrives anyway
Daily dialer reports the day the calls happened, a bi-weekly meeting on what those reports show, and a WhatsApp group with you, us and the agents on your account in it.
What You Get Back
Four Things Arrive On Their Own After That.
Daily dialer reportsEvery call the seat made, out of the dialer, the day it happened. The same report the quality review is based on.
A daily quality reviewA quality assurance manager listens to the cold calling, scores it and fixes what is not working. It is included, not an add-on.
Bi-weekly meetingsHalf an hour every two weeks on what the reports show and what changes next. Nothing for you to prepare.
A real-time WhatsApp groupYou, us, and the people on your account. Same day, not next business day.
Questions
What People Ask Before They Start.
What do I need before the scoping call?
The function you want covered, roughly how much volume you expect, and the hours you want it covered. That is enough for us to size the team. Nobody is hired before you have agreed the shape.
Who manages the agents day to day?
We do. A quality assurance manager reviews output every day and fixes what is not working. You get the daily dialer reports that review is based on.
What reporting do I get?
Daily dialer reports out of the auto-dialer, a meeting every two weeks on what those reports show, and a real-time WhatsApp group.
How do I reach the team between meetings?
The WhatsApp group. It runs the same day rather than the next business day.
What happens if an agent is not performing?
The daily quality review is where that shows up first. The QA manager listens to calls, scores them and adjusts the approach. That is included in every package at every size.
How many hours does an agent work?
180 hours a month on your account. The hours are scoped in step one, before anyone is hired.
Can I change the scope after we start?
Yes. Most clients start with one or two agents on a single function and add roles once the reporting shows what is working.
Step One Is a Conversation.
We scope the function, the volume and the hours before anyone is hired. If it does not fit, that is the cheapest place to find out.
- No agent is hired before you have agreed the shape of the team.
- The call is a scoping call, not a sales call. Bring the volume.
- You see the cost per agent before anything is committed.