Questions
What People Ask About Cold Calling and the Roles.
What does a virtual assistant do?
It depends on the role. We staff nine: lead generation, appointment setting, skip tracing, customer support, talent acquisition, business consulting, administrative support, operations support and CRM setup. Each one is a full-time agent on your account for 180 hours a month.
Do agents use my scripts or yours?
Yours. Your scripts, your CRM and your tools, agreed in the scoping call before anyone is hired. Agents start inside your workflow rather than learning it while your leads wait.
What software do your agents work in?
ReadyMode for dialing, GoHighLevel for pipelines and follow-up, Podio and REISift for records and list hygiene, PropertyRadar for property and owner data, OpenPhone for shared numbers and texting, and Google Workspace for mail and calendar. If you use something else, they learn it during onboarding.
What is the difference between a virtual assistant and a BPO agency?
A virtual assistant is one person you find, train and manage yourself. A BPO agency sources the agent, trains them on your tools, and manages them day to day under a quality assurance manager. You get the reports instead of the admin.
Can I start with one agent?
Yes. The Starter Pack covers one to two agents. Most clients begin with a single function and add roles once the reporting shows what is working.
How does cold calling work day to day?
The agent works your list on an auto-dialer seat we provide, every working day, on your script. A quality assurance manager listens to the calls and adjusts what is not landing. The dialer report comes to you the same day.
What is an auto-dialer seat?
A licence on the dialing platform that puts calls through back to back instead of the agent typing numbers in. One seat is included with every lead generation agent, and the daily reports come out of it.
What is in the daily dialer report?
Every call the seat made that day, out of the dialer itself. It is the same report the quality review is based on, so you see what we see.
What is skip tracing?
Finding current contact details for the people on a list. Bad numbers are the quiet cost of outreach, because the dialer still spends the hour and nobody picks up. Traced lists are cleaned before anyone dials them.
What is appointment setting?
Scheduling and follow-up on people who already showed interest. Someone who answered once and went quiet is the cheapest lead you own, and this is the role that goes back to them and puts the meeting in your calendar.
Can one agent cover more than one role?
Each agent is full-time on your account for 180 hours a month. What those hours cover is agreed in the scoping call, so a smaller operation can put one agent across two functions rather than hiring twice.